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Just bought a laptop and want to view my camera on this, but when the installer fitted it and set it up with passwords, i can not rember the password and i can't get hold of my installer , i don't want to mess things up as i can view on my mobile at the moment

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by New member (930 points)

If your cameras is a Hikvision, HiWatch or Hilook or similar the following information may help

This article (How to Reset the Password of a Hikvision or HiLook Device) explains the reset process which is the same for cameras and recorders.

Resetting the password doesn't reset any other settings so if your camera was added to your phone using the Hik-connect service it should continue to work. If it was added manually however you may need to update the password for the device in the app.

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