How to Reset the Password of a Hikvision or HiLook Device

The following video and below article guide you through the steps required to reset the master admin password on a Hikvision, HiLook or HiWatch IP camera or recorder.

To reset the password, you will need a computer connected to the same network as your device.

1. Download and install Hikvision's IP device finder software SADP

2. Run SADP and locate your device in the device list

• If your device does not show in the SADP list, check the following
  • The device is powered on
  • You are physically connected to the same network as your device (Wireless connections are not recommended)
  • If there is no router connected you will need to assign your computer a fixed IP address in the same subnet range as the device. e.g., Device = 192.168.1.20 & Computer = 192.168.1.21
  • You are using the latest version of the SADP software

3. Select your device and click "forgot password"

4. Select "export" and chose a location/folder on your computer to export the file to

5. Once you have the exported file email the file direct to Hikvision at support.uk@hikvision.com

• This process will only work with UK spec cameras sourced from an authorised UK supplier
• For Hikvision or HiLook products purchased from Connectec you can alternatively email support@connectec.uk

6. After creating the file do not switch off the device for which you are resetting the password and complete the process within 24 hours

7. You will receive a new file by email

8. Under step 2 of the forgotten password option in SADP select import and locate the file you have received

9. Enter a new password and click "confirm"

10. The password reset process should now be complete

If you are having difficulty with any part of this process, please contact us for assistance.