Hik-connect is displaying offline despite being connected to my router?

Question

Hik-connect is displaying offline despite being connected to my router?

1

Asked 6 years ago in CCTV by Anonymous | 1 Answer

I have connected my Hikvision NVR to my router directly using an Ethernet cable and set the recorder to use DHCP. Hik-connect is enabled but still says offline... What am I doing wrong?

Can get cameras on TV but not on my phone did get on phone - nigel 2 years ago

1 Answer

score 0 · Accepted Answer

There are a couple of reasons this might happen.

The device isn't connected to or working on your local network
- In the recorders menu locate the network settings and verify that the recorder has an IP address. In most cases enabling DHCP will enable the router to assign an address.
- Run Hikvision's SADP software on a computer on the same local network and verify that the recorder shows in the list
Your ISP is blocking access to Hik-connect
- Changing the DNS settings in the recorder from automatic to manual sometimes resolves this. Enter public DNS addresses in the primary and secondary boxes for example Googles public DNS addresses are 8.8.8.8 and 8.8.4.4