Delivery Information
We offer a range of delivery options to suit your requirements.
Delivery charges are calculated dynamically for each order based on a number of factors. To ensure the total cost of your order is as clear as possible, delivery charges are always shown on the first page of the checkout and can be calculated without entering any personal information.
Factors that affect the delivery charges are
- The combined weight of the order
- The delivery destination
- The source of the goods
- The type of goods being delivered
Calculating delivery of such a wide range of products is a constant challenge so the way we work things out changes from time to time as our suppliers and manufacturers make changes.
Delivery days and times are based on working days unless specified otherwise. Working days are defined as Monday to Friday, excluding bank holidays and other public holidays.
Free Delivery
Free delivery thresholds vary depending on the delivery location, weight and size of the items on the order.
- Free ECONOMY UK mainland delivery on orders over £75 and up to 30kg*
- Free NEXT WORKING DAY UK mainland delivery on orders over £150 and up to 30kg*
- Free delivery may also be available to other regions subject to order value and weight
Only qualifying products are eligible for free delivery and certain offers and promotions may be excluded.
Where free delivery is not available this will be clearly stated on the products page and in the checkout.
From time to time, we run promotions on selected items offering free delivery. The free delivery option may not be available if other unqualifying items are added to the same basket.
Free delivery thresholds may be higher for some trade customers.
* We are unable to offer free delivery for some large, heavy or bulky items such as ducting, cabinets, poles and large screens.
Collection From Our Trade Counter
Free same day collection from our trade counter is available on all items stocked in our warehouse. If all the items in your order are eligible this option will be available in the checkout.
For more information about our location or to get directions visit our Contact page
Pallet Delivery
Pallet delivery is required for heavy and large items. Delivery costs for individual items requiring pallet delivery including floor standing cabinets and some display screens will be automatically calculated at the checkout stage. Multiple heavy items, large quantities and large international orders may require a quote for pallet delivery before the checkout process can be completed. Quotations for most shipments can be provided the same day.
Destinations
We currently offer fast and efficient delivery to all of the UK as well as EU countries. Some orders may require a quotation for shipping costs to selected locations. This will be prompted at the checkout. We only offer 2+ day deliveries to locations outside the UK and some non-Mainland destinations.
Orders to non-UK countries will not be dispatched until full payment has been cleared.
Please note, deliveries to locations outside the UK may be delayed due to Customs checks and other reasons beyond our control. We must also express that it is the customers responsibility to cover any Duties and Taxes that may be incurred by the import of goods to that particular country. If you have any queries regarding deliveries to non-UK countries, please contact us.
UK Delivery is currently split into the following zones
- Mainland UK
- Channel Islands
- UK Offshore Islands
- Isle of Wight
- Northern Ireland
- Scottish Highlands
Delivery Terms and Conditions
Next day delivery
As there is always the possibility of circumstances beyond our control our Next day delivery service is a non-guaranteed next working day delivery service. We will however always make every effort to ensure your goods are delivered next day providing the following criteria are met:
- Goods must be in stock and marked as next day or in stock
- The delivery address must be to a UK mainland address as indicated above
- The order is not placed after the allocated cut off time and any security checks have been completed
Certain items may be excluded from free shipping offers and this will be indicated within the products page and the checkout options.
Free delivery is a limited time offer and may be withdrawn at any time.
