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Terms and Conditions

Below you will find our terms and conditions which may change from time to time without prior notice so please review them regularly. Any changes to our terms will take effect immediately following publication to our website. Our terms are relevant to online orders and trade counter orders.

If you have any queries regarding these terms, please contact us by emailing support@connectec.uk


Summary

We have summarised our terms and conditions to make them as easy as clear possible. You can find our full terms and conditions of sale below the summary.

  • We will always do our best to process your order accurately and quickly. Please ensure your details are accurate to help us do this.
  • We can only provide after sales support to the original purchaser if you decide to resell the goods.
  • Our terms and conditions vary for consumers and business/trade customers. Please check all applicable clauses relevant to your account type before placing an order.
  • If an item's not available we'll let you know as quickly as possible and be as flexible as possible to find a solution.
  • We do our best to ensure our prices and the product information is accurate. Sometimes we make mistakes however and we are not always able to honour incorrect prices and descriptions although we'll always try to provide good customer service where possible.
  • Please check all prices and totals carefully when ordering. Sometimes it's difficult to correct mistakes.
  • Anything you order from us must be paid in full in accordance with the method of payment you select.
  • Sometimes we need to make extra unavoidable security checks and we're really sorry if this delays your order in any way. We'll try to keep you informed if this happens.
  • We run lots of promotions so please check the terms and valid dates of any offers you want to take advantage of.
  • Delivery is a very complex aspect of online shopping. We know that sometimes couriers make mistakes so please get in touch with us in the event of problems and we'll do everything in our power to resolve any issues as quickly as possible.
  • Please check your goods upon delivery. It's much easier to sort problems with deliveries if we're notified as soon as possible.
  • With the best will in the world sometimes due to unforeseen circumstances deliveries don't get there when they should. If this happens, please let us know and we'll try to resolve it.
  • We recognise and support your consumer rights when it comes to returns. Please ensure you return unwanted goods in the same condition that you received them.
  • We sell a wide range of products from lots of different manufacturers. Please check any warranty terms relevant to your item for clarification on how to deal with any faults.
  • We will always do our best to support you with your purchase although sometimes the best person to support you is the manufacturer of the product.
  • We have spent a lot of time and effort to make sure our website is a secure environment to shop in. This is not enough to guarantee your safety however so please be careful when shopping with us. It is a good idea to use anti-virus / anti-malware software on your computer, log out when you're finished, never save passwords on public computers and always check the page you are on has a secure padlock and matches our website address.
  • We hate spam so we don't share your details with third parties for marketing purposes and we always make it easy to unsubscribe from our own marketing communications. We may however sometimes need to share your details with credit reference agencies or payment companies for authorising payments etc.


We know Internet shopping is complex and we have to provide a thorough set of terms and conditions (see below) to protect our customers and ourselves. If however, you have a genuine issue with anything we are here to help and will always do everything in our power to ensure we go above and beyond for our customers. Most of all we want our customers to enjoy their experience shopping with us and it is our goal to ensure that whatever your order value you get the best service we can offer.



Full terms and Conditions


1. Ordering from Us


2. Prices and Description


3. Payment


4. Promotions


5. Delivery


6. Risk/Title


7. Cancellation and Returns


8. Warranty


9. Limitation of Liability


10. Website Security


11. Terms of Use Policy


12. Provided Information


13. Intellectual Property


14. General Legal Terms




If you are unhappy or have any queries regarding our terms and conditions, please contact us. You can find our details on our contact page.